About Pelican Casino

Pelican Casino is an online gaming platform active in the iGaming market for several years. Focus lies on player experience, fair conditions, and broad game selection. No big marketing promises - just solid work.

Platform operates under Curacao license, which means certain regulatory standards must be met. Player protection is taken seriously through various tools like limits, self-exclusion, and verification processes.

What We Offer

Over 3,500 games from top providers. That's not a random number - every game is checked before it enters the portfolio. NetEnt, Microgaming, Pragmatic Play, Evolution Gaming - all established names with provably fair RNG systems.

Bonus structure is designed to support both new customer acquisition and retention of existing players. Cashback system is based on actual losses, not theoretical calculations. VIP program scales automatically without needing to beg.

Payments Without Drama

Withdrawals go through when verification is complete. Normally 24-48 hours for e-wallets, 2-5 business days for bank transfers. Crypto is faster because fewer intermediaries are involved.

Limits are transparently communicated. Minimum €20 deposit, maximum €4,000 per transaction. For larger amounts multiple transactions needed - not ideal but industry standard for AML reasons.

Licensing & Compliance

Curacao eGaming license. Not as strict as MGA or UKGC, but still regulated. Jurisdiction is often criticized, but it allows more flexible business models while basics like RNG testing and player protection tools are mandatory.

SSL encryption for all data transfers. Game providers are all separately licensed and certified. RNG audits are performed by independent labs like eCOGRA or iTech Labs - casino itself cannot manipulate game results.

Data Protection

Personal data used only for account management, payment processing, and legally required checks. No sharing with third parties except payment processors and verification services which are under NDA.

GDPR compliant where applicable for international players. You can always request data deletion (after account closure) or export of your stored information.

Responsible Gaming

Gambling can become problematic. Therefore built-in tools exist:

Deposit, loss, session, and bet limits
Cool-Off Periods from 24 hours to 6 weeks
Self-exclusion for 6-12 months or permanently
Reality Checks reminding you of playtime

Support team is trained to recognize warning signs. When someone shows suspicious gambling behavior, contact is initiated proactively. Not to annoy, but to help.

Software & Providers

Platform runs on White-Label solution optimized for iGaming. Backend systems are redundantly set up for high uptime. Downtimes are rare and when they occur usually for planned maintenance.

Game Provider Portfolio

Most important partners:

Pragmatic Play - Slots, Live Casino, versatile portfolio
NetEnt - Premium slots with high production quality
Microgaming - Industry pioneer, Mega Moolah jackpots
Evolution Gaming - Live Casino market leader
Play'n GO - Mobile-first design, innovative features
Yggdrasil - artistically demanding slots
Quickspin - focus on quality over quantity

All providers are licensed and certified. Games are regularly tested for fairness.

Support Structure

24/7 live chat with average response times under 2 minutes. Agents are multilingual trained - English plus other languages depending on shift.

Email support for more complex matters needing screenshots or detailed explanations. Response time 6-12 hours, sometimes faster. Tickets are prioritized - withdrawal problems before general questions.

FAQ & Self-Service

Extensive knowledge base with articles on common problems. Search function makes it easy to find relevant info. Many players find answers here faster than waiting for support.

Technology & Security

Platform uses modern web technologies. HTML5-based games work on all devices without downloads. Responsive design automatically adapts to screen size.

Security Measures

256-bit SSL encryption for all connections
2FA optionally available for additional login protection
Regular penetration tests by external security firms
DDoS protection through Cloudflare or similar services
Segregated databases for player funds separated from operational funds

Mobile Experience

No native app needed. Mobile web version is fully functional. All features of desktop version are available - games, deposits, withdrawals, support, account management.

Touch-optimized navigation with large buttons. Games load quickly even on 4G connections. Session persistence means you can switch between devices without losing progress.

Continuous Improvement

Feedback is taken seriously. User suggestions flow into roadmap planning. Not everything gets implemented - some requests contradict each other or are technically not feasible - but everything is reviewed.

Regular updates bring new features, bug fixes, and performance improvements. Usually happens in background without players noticing.

Contact

For general inquiries or support issues there are several channels:

Live Chat - fastest option, 24/7 available
Email - [email protected] for detailed inquiries
FAQ Area - many answers without waiting time

Business inquiries or partnership proposals can be directed to separate email - stated in website footer.