Contact

We're here to help. Whether you have questions, technical problems, or feedback - our support team is available around the clock.

Support Channels

Live Chat - Fastest Option

Available 24/7, average response time under 2 minutes. Simply click chat icon bottom right on any page.

• Availability: 24 hours a day, 7 days a week
• Languages: English and multiple other languages
• Best for: Urgent questions, account problems, payment status

Email Support

[email protected]

Response time: 6-12 hours (sometimes faster)

• Best for: Detailed inquiries, when you need to send screenshots, less urgent matters
• Tip: Always provide your account email for faster processing

FAQ & Help Center

Many answers you'll find instantly in our extensive knowledge base. Topics include:

• Account registration and verification
• Deposits and withdrawals
• Bonus terms
• Technical problems
• Game rules

Business & Partnership Inquiries

For business inquiries, partnership proposals, or affiliate program:

[email protected]

Privacy Inquiries

For GDPR requests, data deletion, data export, or other privacy topics:

[email protected]

Complaints

We take complaints seriously. If you're not satisfied with response or solution:

1. Contact our regular support first
2. If unresolved, escalate to: [email protected]
3. Provide details: What happened, when, what steps you've already taken
4. We respond within 48 hours with solution proposal

Tips for Effective Communication

• Always provide your account email or username
• For payment problems: provide transaction ID and date
• Screenshots often help with technical problems
• Be specific - more detailed description, faster we can help
• Check spam folder if no response arrives

Availability

Live Chat: 24/7 - always available
Email: We respond daily, also on weekends and holidays
Average response times:

• Live Chat: 1-2 minutes
• Email Support: 6-12 hours
• Email Privacy/Business: 24-48 hours