Privacy Policy
This Privacy Policy describes how Pelican Casino collects, uses, stores, and protects your personal data. We take privacy seriously and comply with applicable laws.
What Data We Collect
During registration and use of our services we collect following information:
- Personal identification data: Name, date of birth, address, email, phone number
- Verification documents: ID copies, address proofs, payment proofs
- Payment information: Transaction history, payment methods (no full card numbers)
- Technical data: IP address, browser type, device information, cookies
- Gaming activity: Game history, bets, wins, losses
How We Use Data
Your data is used for following purposes:
- Account creation and management
- Identity verification (KYC) and age check
- Payment processing (deposits and withdrawals)
- Fraud prevention and security
- Compliance with legal obligations (AML, regulatory requirements)
- Customer service and support
- Marketing communication (only with your consent)
- Improving our services
Data Sharing with Third Parties
We never sell your data. Sharing occurs only in following cases:
- Payment providers: To process transactions (under NDA)
- Verification services: For KYC checks and document verification
- Regulatory authorities: When legally obligated
- Technical providers: Hosting, analytics, support tools (all contractually bound)
All partners are obligated to treat your data confidentially and use it only for agreed purposes.
Data Storage and Security
Your data is stored on secure servers with following protective measures:
- 256-bit SSL encryption for all transfers
- Encrypted database storage
- Access control - only authorized personnel
- Regular security audits
- Firewall and intrusion detection systems
Data is stored as long as you have active account plus legally required retention period (usually 5 years after account closure for financial records due to AML laws).
Your Rights
You have following rights regarding your personal data:
- Right of access: You can request copy of all stored data
- Right to rectification: Correction of incorrect or incomplete data
- Right to erasure: Deletion of your data (after account closure and expiry of legal terms)
- Right to object: Objection against processing for marketing purposes
- Data portability: Export of your data in structured format
- Right to restriction: Restriction of processing under certain conditions
To exercise these rights contact our Data Protection Officer at [email protected]
Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to you via email or banner on website.
Last updated: November 2024
Contact
For privacy questions contact:
- Email: [email protected]
- Live Chat: 24/7 available for general inquiries
